Asset Management:

Asset Tracking and Asset Management assist clients in managing the various components of their information systems. Asset tracking provides clients with a list of all information system components, while asset management takes this list a step further by creating an interactive, regularly updated database of all components.

Service Equipment:

MicroAge certified technical specialists provide high-level equipment support in a variety of configurations. From service on a per call basis to full time on-site technical personnel, MicroAge keeps client hardware up and running.

Helpdesk:

MicroAge provides help desk support tailored to your company's needs. From the single-point-of contact support of MicroAge's help desk to the implementation of an on-site help-desk for a client organization, MicroAge covers the spectrum of advanced support services.

Extended Warranty Plans:

MicroAge offers you SmartPlan, the service and protection you need in the event of a hardware failure. SmartPlan provides protection for up to 5 years for notebooks, desktops and peripherals. Whether you lease or buy, MicroAge has a plan to meet your specific coverage requirements.

THE BENEFITS TO YOU...

Ease and Convenience

• Hassle-free support in the event of a product failure
• 3 easy and convenient ways to obtain service in Canada.
• OnSite service for desktop computers
• Courier service for notebook computers
• Depot service - bring it in store directly

Digital Lifeline(tm) Assistance

• Live telephone support 24 hours, 7 days a week, 365 days a year
• Digital Lifeline(tm) Assistance helps solve any problems quickly with a self-serve web database, e-chat, and, with your permission, 'live' remote access to your PC by one of our highly qualified professionals for support online, quickly and efficiently.
• Digital lifeline(tm) Assistance is included as part of your SmartPlan at no charge to you on any desktop or notebook (not applicable on Apple products)

Budget Protection

• Protect against costly repair expenses for up to 5 years
• Protect against future inflation costs associated with labour and parts replacements.

Enhanced Resale Value and Transferability

• SmartPlan is transferable to any person at no extra charge
• Increase your future resale value with SmartPlan coverage

MicroAge Service

• Service is provided by MicroAge's A+ Certified Professionals
• MicroAge is authorized to repair most brands
• MicroAge professionals work hard and efficiently to ensure minimum downtime should your product fail

World Wide Coverage

• Service of your product is available anywhere around the world
• In Canada: service is provided by one of our conventiently located MicroAge stores or authorized service centres
• Outside Canada: SmartPlan will reimburse you for a authorized hardware repairs done at a service facility near your vicinity (see terms and conditions for exact details)

Power Surge Protection

• Reimbursed for the cost of repair or replacement for covered losses, up to the maximum of your SmartPlan coverage
• No deductible

No Lemon Guarantee

• Computers: If the product requires a repair more than three times for the same failure we will replace the item for you at no charge
• Peripherals: If the product requires a repair more than two times for the same failure we will replace the item for you at no charge

Peace of Mind

• Enhance your manufacturer's limited warranty period for up to 5 years
• Choose from a number of coverage options to meet your needs
• SmartPlan is fully insured by AIG, the only A+++ rated insurer in the industry